FAQ's
What materials are used in SeaLoops jewelry?
Our jewelry is crafted out of either 925 sterling silver, gold-plating, or gold filled. You can find the material used in each product in the product description.
How should I care for my SeaLoops jewelry?
To keep your jewelry looking its best, avoid direct contact with water, perfume, and lotions. Clean gently with a soft, dry cloth, and store in a cool, dry place when not in use.
Are SeaLoops pieces waterproof?
SeaLoops offers 925 sterling silver and gold-filled products that are water-resistant. We also feature gold-plated pieces, which should be kept away from water to maintain their appearance.
Does SeaLoops sell silver jewelry?
Yes! We began selling 925 sterling silver in 2025.
Can I return or exchange my purchase?
We want you to love your SeaLoops jewelry! Returns and exchanges are accepted within 30 days of delivery, as long as the item is unworn and in its original packaging.
Do you offer custom pieces?
We don’t currently offer custom jewelry, but we love hearing your ideas! Let us know if you have suggestions for future collections.
How can I contact customer support?
For any questions or assistance, reach out to us at sealoopsjewelry@gmail.com. We aim to respond within 1-2 business days.
Do you offer shipping outside the US?
Currently, we only offer shipping within the United States. Be sure to check back for updates on shipping options in the future!
How can I get free shipping?
You can enjoy free shipping on orders over $55! Simply ensure your cart totals $55 or more at checkout to take advantage of this offer.
How are SeaLoops pieces made?
Each SeaLoops piece is handmade with care and attention to detail. Components, such as jump rings, are welded together to ensure durability and prevent breakage. We take pride in crafting jewelry that not only looks beautiful but is also built to last.
My question wasn't answered. What should I do?
If your question wasn’t covered in our FAQs, feel free to reach out to us directly at sealoopsjewelry@gmail.com. We're here to help and will respond to your inquiry as quickly as possible!
How can I care for my jewelry?
Gold-Plated: Gold-plated jewelry is beautiful and delicate, so it’s essential to handle it with care. To keep its radiant finish, avoid contact with water, perfumes, lotions, and harsh chemicals, as these can cause the gold layer to fade over time. When not in use, store it in a clean, dry place and wipe gently with a soft cloth to remove any residue.
Gold-Filled: Gold-filled jewelry offers a durable and water-resistant option for everyday wear. While it can handle exposure to water, it’s still a good idea to rinse and pat it dry after contact with sweat, chlorine, or saltwater to maintain its vibrant shine. Use a soft cloth to clean and avoid abrasive materials to keep it looking flawless.
Sterling Silver (925): Sterling silver, also known as 925 silver, is a premium metal made from 92.5% pure silver and 7.5% other metals, such as copper, for added strength. While it is highly durable, it can naturally tarnish over time due to the copper content reacting with moisture and air. The good news is that tarnish can be easily removed with a polishing cloth, restoring your jewelry's original shine. This is completely normal and not a sign of inferior quality. To minimize tarnish, dry thoroughly after water exposure and store in a clean, dry place.